Skills for Supporting Through Distress & Crisis
Gain confidence in managing challenging moments, from supporting individuals in emotional distress to responding during crisis situations. This training introduces practical tools for active listening, de-escalation, and self-regulation, helping professionals remain grounded and effective under pressure.
Objectives
By the end of this training, participants will be able to:
1. Recognize the difference between emotional distress and safety-related crisis.
2. Use active listening skills to support connection during challenging moments.
3. Apply person-centered de-escalation strategies to reduce intensity and avoid power struggles.
4. Identify when additional support or escalation is needed.
5. Practice in-the-moment self-regulation techniques to remain grounded under pressure.
You will learn
Recommended preparation
No specific prior competencies recommended.